Terms of Service

Version 2026-11-01 · effective November 1, 2026

These Terms of Service ("Terms") are an agreement between you and Quiet Pines Technologies LLC, a Florida limited liability company ("Quiet Pines", "we", "us"). Quiet Pines owns and operates PopsBook, including the website at www.popsbook.com and the PopsBook application (together, the "Service"). PopsBook is a product and trademark of Quiet Pines Technologies LLC.

By creating an account, ticking the box to accept these Terms, or using the Service, you agree to these Terms. If you are using the Service for a company, you agree on the company's behalf and confirm you have authority to do so; "you" then means the company. If you don't agree, don't use the Service.

1. What PopsBook does

PopsBook helps service businesses manage customers, schedule one-time and recurring appointments, plan daily driving routes for their team, and get suggestions for improving their schedule. Features include importing customer lists, finding addresses on a map, estimating drive times, sharing route links with drivers, and an optimizer that proposes schedule changes for you to review.

We may add, change or remove features over time. If we remove a feature that is central to the plan you pay for, we will tell you in advance.

2. Who can use PopsBook

  • The Service is for business use. You must be at least 18 years old.
  • The Service is offered to businesses operating in the United States.
  • You must give accurate information when you sign up and keep it up to date.

3. Your account and security

  • You are responsible for everything done under your account and for keeping your password, authenticator app and recovery codes safe.
  • Two-factor authentication is required to use the dashboard. If you lose access to your authenticator app and your recovery codes, we may need to verify your identity before restoring access, and may not be able to.
  • Tell us right away at [email protected] if you think someone else has accessed your account.

4. Subscriptions and payment

  • Paid plans are billed in advance on a recurring basis (for example, monthly) through our payment processor, Stripe. Prices and plan details are shown before you subscribe. Your card details are handled by Stripe and are never stored on our servers.
  • Your subscription renews automatically until you cancel. You can cancel at any time from the Subscription page in your account; cancellation takes effect at the end of the current billing period, and you keep access until then.
  • Fees are non-refundable, including for partial billing periods, except where the law requires otherwise.
  • If we offer a free trial, any trial terms shown at sign-up apply. Unless you cancel before the trial ends, your paid subscription starts automatically.
  • If a payment fails, we may limit access to paid features until it is resolved.
  • We may change our prices. We will give you at least 30 days' notice by email, and the new price applies from your next billing period after that.
  • Prices don't include taxes, which you are responsible for where they apply.

5. Your data

"Your Data" means the information you or your team put into the Service: for example, your customers' names, phone numbers, email addresses and service addresses, your appointments and schedules, and your employees' contact details and starting locations.

  • You own Your Data. We don't claim ownership of it.
  • You give us permission to store, process, copy and transmit Your Data only as needed to provide, secure, support and improve the Service, and as described in section 7.
  • We don't sell Your Data, and we don't use it to advertise to you or your customers.
  • We don't contact your customers. PopsBook only sends emails to you, your team and the drivers you choose to send routes to.

Your responsibilities for Your Data

  • You must have the right to give us Your Data, including any permissions or notices the law requires for collecting and using your customers' and employees' information.
  • Don't upload sensitive information the Service isn't built for, such as payment card numbers, Social Security numbers, health records or passwords.
  • You are responsible for the accuracy of Your Data, such as making sure addresses and appointment details are correct.

Uploaded files

Customer lists you upload (CSV or Excel files) are used only to import your customers. We delete the uploaded file once the import is completed, and any upload that is never imported is deleted after 7 days. The imported customer records remain in your account.

6. Driver route links

PopsBook can create links to a driver's route for a day, so drivers can see their stops without logging in. A route page shows each stop's customer name, phone number, address and appointment time.

  • Anyone who has the link can view that route until the link expires, 7 days after the route's date.
  • You are responsible for the links you share and for who you share them with.
  • If you remove a driver from your team, their links stop working.

7. Service providers we use

We use trusted service providers to run PopsBook. They process data on our behalf only to provide their service to us:

  • DigitalOcean: hosting and database (United States).
  • Cloudflare: secure network delivery and protection from attacks.
  • Stripe: subscription billing and payments.
  • Twilio SendGrid: sending account and route emails.
  • Google Maps Platform: finding addresses on the map, estimating drive times, and showing maps and directions. Addresses are sent to Google for this purpose.
  • Google reCAPTCHA: protecting login, sign-up and password reset from automated abuse.
  • Sentry: error monitoring. When something goes wrong, technical details about the request may be sent to Sentry so we can fix it.

Your use of maps, directions and other Google Maps features in PopsBook is also subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

8. Security

We take reasonable technical and organisational measures to protect Your Data, including encrypted connections, required two-factor authentication, and limiting access to our systems. No system is perfectly secure, so we can't guarantee that Your Data will never be accessed without authorisation. If we learn of a security incident affecting Your Data, we will notify you without undue delay and as the law requires.

9. Schedules, routes and suggestions

PopsBook is a planning tool. Drive times, routes, schedule health reports and optimizer suggestions are estimates based on the information available, including data from Google, and may be wrong or out of date. Road conditions, traffic, closures and weather change.

  • You decide which suggestions to apply. Please review proposed changes before applying them; applied changes can be undone from the proposal page.
  • You and your drivers are responsible for driving safely and lawfully, including following road signs and traffic laws even when directions suggest otherwise, and for not using phones unsafely while driving.
  • You are responsible for keeping your appointments and communicating with your customers. We are not responsible for missed, late or rescheduled appointments, or for lost business that results.

10. Acceptable use

You agree not to:

  • break any law, or use the Service to violate anyone's privacy or other rights;
  • upload malware or anything harmful, or try to break into, overload or disrupt the Service;
  • try to access other customers' accounts or data;
  • scrape, copy, reverse engineer, resell or rent the Service, or use it to build a competing product, except as the law expressly allows;
  • use the Service to send spam or unwanted messages;
  • share your login with people outside your business.

11. Our intellectual property

The Service, including its software, design, text and the PopsBook name and logo, is owned by Quiet Pines Technologies LLC and protected by law. These Terms give you the right to use the Service while your account is in good standing; they don't give you any ownership of it. If you send us feedback or ideas, we may use them without any obligation to you.

12. Cancelling, suspension and deleting your data

  • You can stop using the Service and cancel your subscription at any time.
  • We may suspend or close your account if you seriously or repeatedly break these Terms, don't pay, or if we must to comply with the law or protect the Service or other users. Where reasonable, we will warn you first and give you a chance to fix the problem.
  • If we decide to discontinue PopsBook entirely, we will give you at least 30 days' notice and refund any fees you prepaid for time after it ends.
  • To have your account and Your Data deleted, email us at [email protected]. We will delete it within 30 days, and copies in our backups expire within a further 30 days.
  • We keep a record of each time you accept these Terms (the date, the version, and the IP address and browser used) as proof of the agreement, even after your account is deleted. We may also keep information we need for tax, accounting or legal reasons.

13. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, Quiet Pines disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the Service will be uninterrupted, error-free, or that drive times, routes or suggestions will be accurate. Keep your own records of anything you can't afford to lose.

14. Limitation of liability

To the fullest extent the law allows:

  • Quiet Pines will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business, customers or data, even if we were told they were possible.
  • Quiet Pines' total liability for all claims relating to the Service or these Terms is limited to the amount you paid us for the Service in the 12 months before the event that caused the claim.

Some places don't allow these limits, so they may not all apply to you.

15. Indemnity

You agree to defend and compensate Quiet Pines against claims, losses and costs (including reasonable legal fees) brought by third parties that arise from Your Data, your use of the Service in breach of these Terms or the law, or how you or your team use routes and directions, including driving.

16. Changes to these Terms

We may update these Terms. Each version is listed with its effective date, and past versions stay available. For significant changes we will email you and explain what changed, and you will be asked to accept the new version before continuing to use the dashboard. If you don't agree, you can cancel your subscription; you can still reach the Subscription page to do so.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute relating to the Service or these Terms will be brought only in the state or federal courts located in Seminole County, Florida, and you and we consent to those courts. Before filing a claim, please contact us at [email protected] so we can try to resolve it informally.

18. Emails, calls and texts

By creating an account, you agree that we may contact you at the email address and phone number on your account about your account and the Service.

  • Service emails. We send the emails needed to run your account, such as email verification, password resets, security alerts, billing notices (from us or Stripe) and notices of changes to these Terms. They are part of the Service, so you can't opt out of them while you have an account.
  • Product news. If we send emails about new features or offers, each one will include a way to unsubscribe. Unsubscribing doesn't affect service emails.
  • Phone. We use your phone number only to reach you about your account, for example about support you asked for or a billing problem. We won't make marketing calls or send marketing text messages to you without first asking for your separate permission.
  • Text messages. If we add text message features, we will ask for your consent before sending you texts, and you can reply STOP at any time to opt out. Message and data rates may apply.
  • Route emails to your drivers are sent only when you choose to send them. Make sure your drivers expect to receive them.

19. General

  • These Terms are the entire agreement between you and Quiet Pines about the Service and replace any earlier agreements about it.
  • If any part of these Terms can't be enforced, the rest still applies.
  • If we don't enforce a part of these Terms right away, we can still enforce it later.
  • You may not transfer your account or these Terms without our permission. We may transfer them as part of a merger, acquisition or sale of the PopsBook business, and will tell you if we do.
  • Neither of us is responsible for delays caused by events beyond reasonable control, such as outages of internet or cloud providers, natural disasters or government action.
  • We may send notices to the email address on your account. You can send notices to us at [email protected].

20. Contact us

Quiet Pines Technologies LLC
Email: [email protected]
Mailing address: 1010 Regal Pointe Terrace, Apt 206, Lake Mary, Florida 32746